Who we are
Our website address is: www.fix-a-lotpm.co.uk
Business Name: Fix-A-Lot Property Maintenance
Contact: Shaun Linsley, Data Controller.
Postal Address: 5 New Road, Crook, County Durham, DL15 8QE
Email: Shaun@fix-a-lotpm.co.uk
Contact Forms
When you submit a “Request a Quote” or “Contact Us” form on our website via WPForms, we collect your name, email address, phone number, and service address. We use this information solely to provide you with the property maintenance services or quotes you have requested. We do not use this information for marketing purposes without your explicit consent, and we do not share your details with third parties.
Cookies
Our website uses cookies to improve your experience and help us understand how our site is being used. We use “strictly necessary” cookies for site security (via Wordfence) and “performance” cookies (via Google Analytics/Site Kit) to monitor website traffic. These cookies do not identify you personally. You can choose to disable cookies in your browser settings, though some parts of our site may not function correctly if you do so.
Who we share your data with
We do not sell or share your personal data with third-party marketers. Your information is only shared with essential service providers necessary to run our business, such as our website hosting provider (Bluehost) and our email service (Titan), to ensure your quote requests reach us securely.
How long we retain your data
For customers who contact us for property maintenance quotes, we retain your contact information and job details for a period of two years for administrative and tax purposes. If you enter into a service contract with Fix-A-Lot, we may retain your data longer to comply with UK legal and accounting requirements.
What rights you have over your data
If you have contacted us through this site, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as invoices for completed maintenance work).
Where your data is sent
Information submitted through our contact forms may be checked through an automated spam detection service (via Wordfence). Additionally, website traffic data is processed by Google Analytics to help us monitor site performance. All data is handled in accordance with UK Data Protection laws.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details listed above. You can also complain to the ICO if you are unhappy with how we have used your data.
ICO website: https://www.ico.org.uk