Our Commitment to You
At Fix-A-Lot Property Maintenance, we pride ourselves on the quality of our work. However, if something isn’t right, we want to hear about it so we can make it right.
How to Make a Complaint
- Initial Contact: Please contact Shaun via email at Shaun@fix-a-lotpm.co.uk or by post at 5 New Road, Crook, County Durham. Please include your name, the date the work was carried out, and a brief description of the issue.
- Acknowledgment: We will acknowledge your complaint in writing within 3 working days of receipt.
- Investigation: We will investigate the matter thoroughly. This may involve a site visit to inspect the work.
- Final Response: We will provide a full written response and a proposed resolution within 15 working days.
Escalation of your Complaint
If you remain dissatisfied with our final response, your options for escalation depend on the type of service provided:
For EPCs, Legionella, and Damp & Mould Assessments:
If we cannot resolve your complaint internally, you may escalate the matter to Elmhurst Energy Systems Ltd for an independent review. They require complaints to be submitted via their official online portal.
General Enquiries: 01455 883 250 | enquiries@elmhurstenergy.co.uk
Accreditation Body: Elmhurst Energy Systems Ltd
Assessor ID: EES/035057
Escalate Online: Elmhurst Complaints Form
For General Property Maintenance & Repairs:
For all other maintenance services, we are not currently members of an external redress scheme. If a resolution cannot be reached through our internal process, we recommend seeking advice from Citizens Advice or considering Alternative Dispute Resolution (ADR) providers.